How Brooklyn Porta Johns Connects Your Call
Read who runs this site and who actually does the work before you book a unit through it.
A referral service, not a rental company
Brooklyn Porta Johns is a referral service. It helps people in Brooklyn, and in the Queens, Manhattan and Bronx ZIP codes it lists, reach companies that rent portable toilets, restroom trailers, accessible units, sinks and holding tanks.
Brooklyn Porta Johns does not own, deliver, pump, clean or pick up any unit. It has no trucks, no yard and no drivers. Every unit you see discussed on this site is supplied by an independent rental company that is a separate business from the operator.
What happens to your call or request
When you call the number on this site or send the quote form, the details you give (the ZIP code of the site, dates, headcount, placement and how to reach you) are passed to an independent rental company that covers that ZIP. Your call may be transferred to that company directly, or the company may call or text you back.
From that point the rental company deals with you. It decides whether it can take the job, sets the price and the rental terms, schedules drop-off, service visits and pickup, and is responsible for the work. You pay the rental company directly. No rental payment ever passes through Brooklyn Porta Johns, and it is not a party to your agreement with the company.
How this site is paid
The operator may be paid by rental companies for the calls and requests passed to them. That payment comes from the rental company, not from you. Calling the number and sending the form cost you nothing.
Because the operator may be paid per referral, you should treat Brooklyn Porta Johns as a way to reach a company quickly, not as an independent review of that company. Compare quotes if price matters to you.
What we check, and what you should check yourself
Brooklyn Porta Johns does not guarantee that a company will be available on your dates, and it does not set, guarantee or approve any price, schedule or standard of work. Before you book, ask the rental company for:
- its legal business name and a direct phone number, so you know who you are dealing with;
- a certificate of insurance, especially if the unit will sit on a sidewalk, a roadway or someone else's property;
- an itemized written quote, including service visits, delivery, pickup, any damage waiver and cancellation terms;
- who applies for any city permit the placement needs.
You can look up a company registered in New York in the Department of State corporation and business entity database. The guides on this site explain the rules and the questions to ask; they are general information, not legal advice about your site or event.
The illustrations on this site
The drawings of units, trailers, sinks and tanks on these pages are generic illustrations. They are not photographs of any company's equipment and don't show what a particular rental company will deliver. Ask the company for photos or model details if the look of the unit matters, for example at a wedding.
Your information
The details you share are used to connect you with a rental company, which receives them. The privacy policy explains what is collected, who receives it and how to ask for it to be deleted. The terms of use cover the rest of the arrangement.
If something goes wrong
Raise a problem with the unit, the service or the bill with the rental company first, since it did the work and holds your agreement. If you can't resolve it, or your complaint is about this site or the way your details were handled, email help@brooklynportajohns.com with the date of your call or request and the company's name.
You can also file a consumer complaint with the New York State Attorney General or, for businesses in the five boroughs, the NYC Department of Consumer and Worker Protection.